Engaging Gen Y customers in online brand communities: a cross-national assessment
- Creator: Carlson, Jamie , Rahman, Syed Mahmudur , Rahman, Mohammad M. , Wyllie, Jessica , Voola, Ranjit
- Resource Type: journal article
- Date: 2021
What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust
- Creator: Ting, Hiram , Tan, Kim-Lim , Lim, Xin-Jean , Cheah, Jun-Hwa , Ting, Qian-Hui , Ting, Hui-Bun
- Resource Type: journal article
- Date: 2020
Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong
- Creator: Lau, Tommy , Cheung, Man Lai , Pires, Guilherme D. , Chan, Carol
- Resource Type: journal article
- Date: 2019
The link between customer satisfaction and loyalty: the moderating role of customer characteristics
- Creator: Schirmer, Nadine , Ringle, Christian M. , Gudergan, Siegfried P. , Feistel, Matthias S. G.
- Resource Type: journal article
- Date: 2018
Enhancing service loyalty: the roles of delight, satisfaction, and service quality
- Creator: Ahrholdt, Dennis C. , Gudergan, Siegfried P. , Ringle, Christian M.
- Resource Type: journal article
- Date: 2017
Market segmentation and non-uniform Shariah standards in Islamic finance
- Creator: Berg, Nathan , El-Komi, Mohammed , Kim, Jeong-Yoo
- Resource Type: journal article
- Date: 2016
An examination of the moderating effects in the group travel satisfaction-loyalty relationship
- Creator: Rosenberger III, P. J. , Rahman, Mohammad , Carlson, Jamie
- Resource Type: conference paper
- Date: 2015
Assessing customers' perceived value of the online channel of multichannel retailers: a two country examination
- Creator: Carlson, Jamie , O'Cass, Aron , Ahrholdt, Dennis
- Resource Type: journal article
- Date: 2015
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
- Creator: Kuppelwieser, Volker G. , Sarstedt, Marko
- Resource Type: journal article
- Date: 2014
The influence of involvement, following sport and fan identification on fan loyalty: an Australian perspective
- Creator: Stevens, Shawn , Rosenberger III, Philip J.
- Resource Type: journal article
- Date: 2012
Mediating role of relationship quality in online services
- Creator: Keating, Byron W. , Alpert, Frank , Kriz, Anton , Quazi, Ali
- Resource Type: journal article
- Date: 2011
The effect of corporate image in the formation of customer loyalty: an Australian replication
- Creator: Hart, Allison E. , Rosenberger III, Philip J.
- Resource Type: journal article
- Date: 2004